Frequently asked questions

Most orders leave within 1–3 working days, then take 5–12 working days in transit — roughly one to three weeks door to door.

That range is deliberately honest rather than flattering. Every product page shows its own estimate, because it depends on where that particular item ships from. Full detail is on the delivery page.

A flat €4.95 to every country we ship to, and free once your basket passes €60.00. No per-item surcharges, no “handling fee” bolted on at the last step.

15 countries: Ireland, United Kingdom, Austria, Belgium, Germany, Denmark, Spain, Finland, France, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden. The checkout only accepts addresses in that list, so you can’t accidentally place an order we can’t fulfil.

Yes — the tracking page takes your order number and the email you ordered with, and shows the current stage plus any carrier tracking numbers as soon as they exist. We ask for both so an order number on its own never exposes someone else’s details.

Not always. Items are dispatched from whichever supplier stocks them, so an order with several products can arrive in separate parcels on different days. You’re charged delivery once, no matter how many parcels it takes.

Tell us via the contact page. Under EU consumer law the risk sits with us until the goods are in your hands, so a parcel lost in transit is our problem to solve — we re-send or refund. You don’t have to chase the courier yourself.

Unused, in its original packaging, within 30 days of delivery — send it back for a refund. That store policy sits on top of your statutory right to cancel a distance sale within 14 days; it doesn’t replace it. The detail, including the exclusions, is on the returns page.

If the item is faulty, not as described, or we sent the wrong thing — we pay, and we’ll arrange it. If you’ve simply changed your mind, the return postage is yours. We say that plainly rather than hiding it in a clause.

We process refunds within 14 days of the item reaching us, usually much sooner, and always back to the original payment method. Your bank then adds its own 3–5 working days, which is out of our hands.

Probably, yes. EU law gives you two years of protection for goods that were faulty at the point of sale — repair, replacement or refund. That’s entirely separate from the 30-day change-of-mind window, and it doesn’t expire when the window does.

Yes. Every price on the site includes Irish VAT at 23%, so the number on the product page is the number you pay. The VAT portion is broken out on your order confirmation for your records.

No. Orders are sold delivered-duty-paid — any duty is settled before the parcel reaches you. If a courier ever asks you for money on the doorstep, don’t pay it; send us the paperwork and we’ll sort it.

Card payments run through Stripe. Your card details are entered on Stripe’s own payment page and never reach our servers — we never see, handle or store a card number. All we get back is a yes or a no and the last four digits.

Because a struck-through price is only legal, and only honest, if we genuinely charged it for at least 30 days. Most of our products have only ever had one price, so that is the only price you’ll see. No permanent fake sale.

Each candidate is scored on nine weighted factors, then anything that clears the bar gets checked by hand. The weights aren’t a secret — they’re published in full on the about page, along with what the score can and can’t tell us.

No, and we’d rather say so than imply there’s a big building somewhere with your parcel in it. Orders go directly to the supplier holding the item. That’s why delivery takes a little longer than a same-day giant, and why the prices aren’t padded to cover shelf space we don’t rent.

Because nobody real has written one yet. We don’t write, buy or import reviews, so a new product shows nothing at all rather than a suspicious row of five stars.

Often. Send us the product name through the contact page and we’ll tell you honestly whether it’s coming back and roughly when — or whether we’ve dropped it, which also happens.

No — guest checkout is the default. An account just saves your address and order history so you don’t retype them. It is never required to buy, and never required to get support.

Only if you tick the box, and the box is never pre-ticked. Unsubscribing is one click. Order and delivery emails are sent either way, because you need those to know where your parcel is — that’s service, not marketing.

Use it to get your order to you and answer your messages. We don’t sell it. The privacy page lists every category of data we hold, the legal basis for each, how long we keep it, and how to have it deleted.