Delivery

€4.95 flat to anywhere we deliver. Free once your order reaches €60.00. One delivery charge per order, no matter how many items are in it.

Prices on the site include VAT, and the delivery charge does too. There are no customs charges or handling fees to pay on arrival — anything due on import is already covered in what you pay us.

We’re a small operation that ships directly from the makers and warehouses we source from, rather than holding everything ourselves. That keeps prices down, and it means delivery takes a little longer than a same-day giant.

• Order processing: usually 1–3 working days before it leaves the warehouse.
• In transit: typically 5–12 working days for Ireland and the UK, and a similar window across the EU.

Each product page shows the estimate for that specific item, because they don’t all ship from the same place. If an order contains items from different warehouses, they may arrive separately — you’re not charged twice.

These are estimates based on the carrier’s own published times, not guarantees. Customs, weather and busy periods all move them.

Right now we deliver to:

Ireland, United Kingdom, Austria, Belgium, Germany, Denmark, Spain, Finland, France, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden.

We don’t deliver outside that list yet. If your country isn’t there, tell us — it helps us decide where to add next.

You’ll get an email with a tracking number as soon as your parcel is collected. You can also look it up any time on the order tracking page with your order number and email.

Tracking often takes a day or two to start updating after it’s issued. That gap is normal and doesn’t mean anything is wrong.

If your parcel is more than five working days past the top of its estimate, get in touch with your order number and we’ll chase the carrier.

If it’s genuinely lost, you get a replacement or a full refund — your choice. Under EU consumer law the risk stays with us until the goods are in your hands, so a parcel lost in transit is our problem to fix, not yours.

Photograph it before you do anything else, then send us the photos with your order number. We’ll sort a replacement or refund and cover the return cost. You won’t be asked to pay to send back something that arrived broken.

See returns for changing your mind, which is a separate (and also straightforward) thing.