Returns & refunds

• 30 days from delivery to tell us you want to return something.
• It needs to be unused and in its original packaging — resalable condition.
• You pay return postage if you simply changed your mind. We pay if it’s faulty, damaged or not what you ordered.
• Refunds land back on your original payment method within 14 days of us receiving the item.

Separately from our policy, EU law (the Consumer Rights Directive, in Ireland S.I. 484/2013) gives you 14 days from the day you receive the goods to cancel for any reason at all, with no justification needed. You then have a further 14 days to send the goods back.

Our 30-day window sits on top of that right; it doesn’t replace or reduce it. Where the two differ, whichever is better for you applies.

You can use the model cancellation form if you like, but an email saying you want to cancel is equally valid.

1. Email us via the contact page with your order number and which items you’re returning.
2. We reply with the return address and anything else you need. Don’t send it before that — we want it going to the right warehouse.
3. Post it back with proof of postage. Keep the receipt until your refund arrives.
4. We refund once it’s received and checked.

You get the full price of the returned items back. If you return your whole order, we also refund the original delivery charge — the standard rate, not an upgraded service.

Return postage is yours to cover when you’ve changed your mind. When something arrived faulty, damaged or wrong, we cover it and you’re not out of pocket at all.

Refunds go back to the card or account you paid with. Your bank usually takes a further 3–5 working days to show it.

If something develops a fault, your rights run well past our returns window. Under EU law goods must be as described and fit for purpose for at least two years from delivery, and for the first year a fault is assumed to have been there from the start unless we can show otherwise.

Tell us what happened with a photo or short video and we’ll repair, replace or refund.

Standard exceptions under the same legislation:

• Sealed personal-care or hygiene items once the seal is broken.
• Items made or personalised to your specification.
• Goods that have been used enough to reduce their value beyond normal inspection — you can handle something as you would in a shop, but not live with it for a month and send it back.

None of this applies to faulty goods, where your rights are unaffected either way.

Tell us first and we’ll try to put it right. If we can’t, you can escalate to the Competition and Consumer Protection Commission in Ireland, or use the European Consumer Centre Ireland for a cross-border dispute.