The Kick Room
You have a 14-day right to cancel under EU law, and we extend that to 30 days for unworn pairs.
Last updated · August 2026
Because you ordered online, you have 14 daysfrom the day your order arrives to cancel it for any reason. You don't need to give us one.
You're allowed to handle the sneakers the way you would in a shop, so trying them on indoors is fine. We can only reduce your refund if they've been handled more than that — worn outdoors, for example.
To cancel, email contact@thekickroom.com with your order number. Then send the pair back to us within 14 days of telling us.
On top of the legal right above, we'll accept returns for up to 30 daysfrom delivery. This is our own goodwill extension, so the conditions below apply to it — they don't apply to your first 14 days.
Returning from Ireland? Postage is on us.Get in touch and we'll send you a prepaid label — you pay nothing to send a pair back.
Returning from anywhere else?Unless the pair is faulty or we sent you the wrong item, you cover the cost of sending it back to us. We'll confirm the return address and what it's likely to cost when you get in touch.
We'd recommend a tracked service. Until the parcel reaches us it's your responsibility, so proof of postage protects you if it goes missing.
We refund to your original payment method within 14 daysof the pair reaching us. It's usually much faster than that — your bank may take a few extra days to show it.
We check every return against the order before refunding, both for condition and to confirm the pair that comes back is the pair we sent.
We don't offer direct exchanges. If you need a different size, start a return for the original pair and place a new order for the size you want — that's also the fastest way to lock it in before it sells out.
If something arrives faulty or not as described, contact us straight away at contact@thekickroom.comand we'll make it right — including covering the return postage.